Looking for a job

Hossam Hassan

@hossamhassan1

Message

I lead Amazon transportation planning and logistics operations across Egypt.

Egypt

Message

I lead transportation planning across Amazon Egypt's first, middle, and last mile networks, improving service levels and cost efficiency through forecasting, capacity planning, and cross-functional execution.

As a First Mile Area Manager, I directed a Cairo hub handling over 30% of Egypt's inbound volume, led 126 logistics professionals, and launched a new station serving high-volume seller zones.

I've helped build Amazon Egypt's First Mile function, developed SOPs and KPI frameworks, supported internal logistics-system rollout across 21 stations, and bring earlier customer-care leadership experience from Majorel and Vodafone Ireland.

Experience

Work history, roles, and key accomplishments

Current

Transportation Planning Program Manager

Current

Amazon

Jan 2025 - Present (1 year 8 months)

Leads transportation planning initiatives across Amazon Egypt's first, middle, and last mile networks, driving service level improvements and cost efficiency. Manages forecasting and capacity planning using Excel models and Tableau dashboards.

Excel Tableau Forecasting Capacity Planning Stakeholder Management S&OP Data Analysis Process Improvement

First Mile Area Manager

Amazon

Aug 2023 - Dec 2024 (1 year 4 months)

Directed end-to-end first mile operations across Amazon's Cairo hub, managing over 30% of Egypt's total inbound volume. Led a team of 126 logistics professionals and successfully launched a new first mile station.

Operations Management Team Leadership SLA Adherence Vendor Management KPI Monitoring Process Improvement

First Mile Supervisor

Amazon

Sep 2020 - Aug 2023 (2 years 11 months)

Played a foundational role in launching the First Mile function for Amazon Egypt, designing and rolling out SOPs and operational controls. Developed and implemented Egypt's First Mile KPI monitoring framework.

SOP Development KPI Implementation Training Team Supervision Logistics Operations

Customer Care Supervisor

Majorel

Feb 2019 - Sep 2020 (1 year 7 months)

Supervised and mentored a team of 15 customer service representatives. Developed and maintained performance metrics to ensure team goals were met or exceeded.

Team Management Performance Metrics Customer Escalation Handling

Customer Care Supervisor

Vodafone Ireland

Jul 2018 - Jan 2019 (6 months)

Supervised a team of 25 customer service representatives. Implemented processes that led to an increase in customer satisfaction scores.

Team Supervision Customer Satisfaction CRM Software Single Serve Equinox

Customer Services Representative

Vodafone Ireland

Nov 2014 - Jun 2018 (3 years 7 months)

Provided support to customers through phone, email, and chat, achieving a 91% satisfaction rating. Assisted in training new team members and supported the transition to a new CRM system.

Customer Service Communication Skills CRM Systems Training