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Hossam El-shall

@hossamel-shall

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ServiceNow Developer at _VOIS, configuring ITSM workflows and automation across business entities.

Egypt

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At _VOIS, I work with ServiceNow Request Management, Incident Management, and Problem Management. I modify Business Rules, Client Scripts, UI Policies, and Script Includes using JavaScript.

I also design and troubleshoot automation flows, analyze business process requirements, and contribute to architectural design across business entities. My work includes testing, supporting UAT, managing update sets, and improving system performance.

Previously, I supported ITSM tool users at IBM and provided Level 2 infrastructure support at INTELCIA. I hold ServiceNow Certified System Administrator and Implementation Specialist – Data Foundations certifications.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

VOIS

Nov 2024 - Present (1 year 11 months)

Work with various ServiceNow modules including Request Management, Incident Management and Problem Management. Design and troubleshoot automation flows, contributing to architectural design across multiple business entities.

ServiceNow Request Management Incident Management Problem Management JavaScript Business Rules Client Script UI Policies Script Includes Unit Testing Integration Testing UAT Agile Scrum

Self-Install Technical Support

INTELCIA

May 2023 - Apr 2024 (11 months)

Reducing manpower by providing full guidance to the end user to install all new devices. Level 2 support for infrastructure problems related to new end users.

Technical Support Troubleshooting Customer Guidance

Treasurer (Board Member)

IEEE AAST Alex SB

Jan 2016 - Dec 2019 (3 years 11 months)

Handling the financial affairs of the branch and planning the year's budget with the executive board. Delivering the equipment needed for the committees and the volunteers.

Financial Management Budgeting Event Coordination