Holly Roberts

Provided customer service in a busy café environment, learning new processes quickly and maintaining a professional approach during high-pressure periods. Balanced multiple tasks while responding to customer needs and maintaining accuracy and efficiency.

Analysed and reviewed data to support AI development, accurately categorising information while following detailed guidelines. Maintained high standards of accuracy, quality and consistency while working independently to meet deadlines and targets.

Served customers, took food orders and managed competing demands in a fast-paced environment. Developed multitasking, initiative, communication and problem-solving skills while maintaining high standards of service.

Worked across Marriott hotels in Preston and Leeds, supporting food and beverage service, customer orders, dining areas and bar operations. Strengthened teamwork, communication and time-management skills while balancing employment alongside university studies.

Supported dance classes for children aged 2–11, responded to parents' enquiries, processed dancewear orders and assisted with events. Developed patience, initiative, organisation and the ability to communicate effectively with different audiences.

Shadowed an experienced Social Worker and Best Interest Assessor during assessments concerning deprivation of liberty in care home and hospital settings. Observed professional decision-making and communication when working with people with additional needs, strengthening empathy and interpersonal skills.

Grade: First Class

Completed a BSc in Psychology with First Class Honours, including independent qualitative research on perimenopause and women's access to healthcare. Developed skills in data collection, thematic analysis, and presenting findings using Microsoft Excel.

Completed A Levels in Psychology (A), Biology (B), and Mathematics (C).

Completed 9 GCSEs including Maths, English, and Sciences.