Open to opportunities

Hilori Shah

@hilorishah

I design enterprise healthcare and SaaS products that simplify complex workflows.

I've led end-to-end product design at Persistent Systems for a US-based oncology diagnostics platform, redesigning clinician ordering workflows and creating a native mobile app from scratch. My work increased digital order adoption from 20% to 70% and reduced customer support burden by approximately 50%.

I partner directly with product and engineering leaders to turn complex clinical and business requirements into intuitive web and mobile experiences. Across healthcare engagements, I've designed workflows for donor human milk banking and contributed rapid UX ideation and prototyping for an agentic AI product concept.

Previously at Cactus Communications (Editage), I led the redesign of a global SaaS platform used by researchers in 190+ countries. I built a scalable cross-platform design system that reduced design iteration time by 30% and presented UX strategy to C-level stakeholders to secure investment in product priorities.

My earlier work spans brand, responsive web, UI, and marketing design for BigRock, HostGator, eBay, Lexus, Kotak Mahindra, Novartis, Sanofi, Jio, and NetApp. I'm a Certified Usability Analyst who uses research, accessibility, design systems, and AI-assisted workflows to deliver production-ready experiences.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Designer

Current

Persistent Systems

May 2023 - Present (3 years 3 months)

Led UX strategy and end-to-end product design for a US-based oncology diagnostics company, redesigning the clinician-facing web portal and designing a native mobile application from scratch. Increased digital order adoption from 20% to 70% by redesigning core clinical ordering workflows, cutting paper-based processes and reducing customer support burden by approximately 50%.

UX Strategy Product Design User Research Interaction Design Wireframing Prototyping Design Systems Figma Mobile Design Web Design Healthcare Oncology Stakeholder Management Agile Scrum AI assisted Design ChatGpt Microsoft Copilot

User Experience Designer

Cactus Communications Pvt. Ltd.

Mar 2019 - Feb 2023 (3 years 11 months)

Led end-to-end UX redesign of a global SaaS platform serving researchers in 190+ countries, owning discovery through delivery across the full product lifecycle. Cut design iteration time by 30% by building a scalable, cross-platform design system adopted across multiple product lines.

UX Design Product Design Design Systems User Research Usability Testing Heuristic Evaluation A B Testing Stakeholder Management SaaS Figma Sketch Adobe XD

Senior Visual Designer

Endurance International Group

Aug 2016 - Feb 2019 (2 years 6 months)

Redesigned brand identity for BigRock, including a full brand book, merchandise design, and campaign assets, and led the website redesign for HostGator. Redesigned responsive websites and product pages for high-traffic consumer platforms, balancing business and usability goals with brand and product managers.

Visual Design Brand Identity Web Design Responsive Design Adobe Illustrator Google Ads Social Media Design Design Thinking

Visual / UI Designer

Cognizant Technology Solutions

Mar 2012 - Aug 2016 (4 years 5 months)

Delivered accessible UI design for web and mobile applications across 7+ global brands, including eBay, Lexus, Kotak Mahindra, Novartis, Sanofi, Jio, and NetApp. Contributed to Agile/Scrum delivery across sprint planning and design review cycles, supporting continuous, iterative product development.

UI Design Visual Design Accessibility Web Design Mobile Design Agile Scrum Adobe Illustrator