Open to opportunities

Hilli Kamilia Putri

@hillikamiliaputri

Message

Registered pharmacist and customer experience specialist delivering empathetic technical support.

Indonesia

Message

What I'm looking for

I seek a role combining customer support and healthcare knowledge where I can solve user issues, influence product improvements, and grow in cross-functional teams.

I am a registered pharmacist with a Professional Degree in Pharmacy from Andalas University who transitioned into customer experience and support roles. I combine clinical training in pharmacy, regulatory knowledge, and hands-on pharmacy practice with practical experience troubleshooting software and hardware issues, documenting solutions, and collaborating with product and development teams to improve user experience.

I have delivered high-touch support across chat, voice, and email channels, produced customer insights and sensitive-data entry at scale, and achieved top customer satisfaction ratings. I am detail-oriented, research-driven, and committed to resolving patient and customer concerns while driving product improvements and effective cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

LIVEN

Aug 2024 - Present (1 year 3 months)

Troubleshoot and resolve technical and integration issues for hospitality clients, document support interactions to build a knowledge base, and relay product feedback to development to drive improvements across the platform.

Technical Support Ticketing Systems Troubleshooting Customer Feedback Analysis Cross Functional Collaboration Knowledge Base Hardware Integration

Customer Experience Specialist

Farmacare

Jun 2022 - Jul 2024 (2 years 1 month)

Delivered prompt, multi-channel customer support, conducted product research and feature testing, completed customer insights reports and entered sensitive data, achieving 5-star satisfaction ratings via voice, chat, and email.

Customer Support Product Testing Customer Research Data Entry Customer Insights Troubleshooting

Pharmacist Intern

Andalas University Hospital

Sep 2021 - Nov 2021 (2 months)

Provided patient counselling and medication reconciliation, compounded and dispensed medications across pediatric, neurology, and internal medicine units, and monitored drug therapy and adverse reactions.

Patient Counselling Pharmaceutical Care Clinical Documentation

Education

Degrees, certifications, and relevant coursework

Andalas University

Professional Degree in Pharmacy, Pharmacy

Grade: 3.74/4.0

Activities and societies: Relevant coursework: Customer Service, CDOB, CPOB, Products Research and Development, Regulatory Affairs, Pharmaceutical care

Completed a Professional Degree in Pharmacy with coursework in customer service, regulatory affairs, pharmaceutical care, and product research and development; graduated with a cumulative GPA of 3.74/4.0.