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Hillary Oiku

@hillaryoiku

Quality Assurance Associate at Voyatek Group reviewing immigration applications for accuracy and compliance before submission.

Nigeria

Message

At Voyatek Group, I review residency, citizenship, visa, and travel-related applications for accuracy, completeness, and compliance before submission. I identify discrepancies and recurring errors, analyze their causes, and recommend improvements to application quality and workflows.

Previously, I processed client cases and supported clients navigating the Canadian immigration system, including creating Express Entry profiles and coordinating IELTS/CELPIP examinations and credential evaluations. I also researched municipal waste commercialisation for bioethanol production as an Intern (Office Associate) at the National Centre for Energy and Environment.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Associate

Current

Voyatek Group

Apr 2026 - Present (7 months)

Conducts final-level quality assurance reviews of residency, citizenship, visa, and travel-related applications to ensure accuracy, completeness, compliance, and readiness before submission. Provides expert guidance to case processing teams and supports continuous improvement initiatives.

Quality Assurance Compliance Monitoring Root Cause Analysis Documentation Process Improvement Training Cross Functional Collaboration Data Analysis

Case Processing Officer

Voyatek Group

Aug 2024 - Apr 2026 (1 year 8 months)

Managed end-to-end client case processing, ensuring accurate documentation, timely submissions, and consistent service quality. Served as primary client contact across multiple channels, resolving inquiries and complaints efficiently.

Case Management Client Communication Documentation Compliance CRM Problem Solving Time Management

Customer Experience Associate

Voyatek Group

Nov 2023 - Aug 2024 (9 months)

Delivered frontline customer support, resolving issues promptly and maintaining high client satisfaction levels. Facilitated client onboarding sessions and liaised with internal teams for smooth service delivery.

Customer Support Client Onboarding Communication Skills Cross Functional Collaboration Problem Solving

Intern (Office Associate)

National Centre for Energy and Environment

Feb 2021 - Jul 2021 (5 months)

Conducted research on the commercialisation of municipal waste for bioethanol production. Collected, analysed, and organised data to support research outputs and reporting.

Research Data Analysis Data Management Report Writing Administrative Coordination