Hillary Kayoro

Supported customer efficiency by ensuring client orders were processed accurately and timely. Monitored and protected client brands from various cyber threats, including phishing and malware attacks. Leveraged Doppel Vision to detect and mitigate security threats in real time, enhancing client data protection.

Managed inventory control, optimizing warehouse operations, and reducing discrepancies. Coordinated logistics for order fulfilment, ensuring timely and accurate deliveries. Analysed logistics data to identify inefficiencies, generating insights for process improvements.

Processed customer orders and managed stock levels to ensure timely deliveries and replenishments. Applied the LIFO principle to inventory management and conducted regular stock takes. Generated daily and weekly performance reports, contributing to enhanced operational efficiency.

Responded to customer feedback and inquiries through multiple channels, maintaining a high customer satisfaction rate. Implemented feedback tracking system, identifying areas for service improvement. Conducted regular training sessions to upskill customer service agents, improving response time by 15%.

Studied project planning and management principles, including project initiation, planning, execution, monitoring, control, and closure. Gained skills in resource allocation, risk management, and stakeholder communication.