Open to opportunities

Hilaria Bankole

@hilariabankole

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Accomplished professional in strategic operations and data analytics.

Nigeria

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am an accomplished professional with a proven track record in driving impactful change across quality control, procurement, and finance. My expertise lies in streamlining operations, ensuring compliance, and enhancing financial performance to deliver tangible results. With a strong focus on strategic problem-solving and cross-functional leadership, I leverage data insights to inform decisions that shape rigorous quality procedures and optimize procurement strategies.

Throughout my career, I have consistently driven performance and fostered a culture of continuous improvement. As a catalyst for change, I excel in navigating complexities, mitigating risks, and promoting collaboration among teams. My passion for continuous innovation is fueled by my commitment to adhering to regulations, optimizing financial processes, and delivering insightful analysis. I am dedicated to achieving operational excellence and supporting sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Assistant Procurement Manager / Supply Chain Compliance Specialist

Current

Smile Communications Nigeria Limited

Dec 2021 - Present (3 years 6 months)

Spearheaded procurement initiatives to transform invoicing operations, streamline procurement workflows, and elevate supplier relationships, resulting in enhanced financial efficiency and improved operational performance. Conducted comprehensive ad-hoc analyses, developed financial models, and generated actionable reports using advanced data analytics tools.

Procurement Data Analytics Financial Modeling Risk Management Compliance Supplier Management Cost Management Performance Metrics

Customer Experience Associate

Smile Communications

May 2018 - Dec 2021 (3 years 7 months)

Conducted thorough due diligence and assessed financial activities of both new and existing clients, providing comprehensive risk assessments to ensure compliance with CBC standards. Regularly reviewed and updated KYC records to ensure accuracy and completeness, monitoring client profiles and conducting investigations when required.

Risk Assessment KYC AML Client Engagement Relationship Management Compliance

Software Support Officer/Documentation Officer

Globalseam Technology Limited

Dec 2016 - Mar 2018 (1 year 3 months)

Provided expert support for applications, hardware, and network troubleshooting, ensuring seamless software usage and secure system access. Led audits, analyzed outcomes, and drove operational improvements for enhanced quality control.

IT Support Quality Control Change Management System Configuration System Security

Class Teacher

St Patrick Catholic School

Nov 2015 - Oct 2016 (11 months)

Responsible for teaching junior School Computer Science and Creative Arts, including planning lesson notes, lesson plans, and schemes of work. Coordinated students during assemblies and other functions, and was involved in setting and marking exam questions.

Teaching Lesson planning Curriculum Development Coordination Classroom Management Creative Arts Instruction

IT Officer / Data Entry and IT Support

Consolidated Breweries Plc.

May 2013 - Dec 2013 (7 months)

Provided support on applications including Info Sun systems and Human Manager, as well as hardware and peripherals. Ensured systems had access control in line with company's policy and logged and attended to IT fault calls.

IT Support Hardware System Security Data Entry IT Equipment Maintenance Document Typesetting

Customer Service Representative

Multichoice Studios

Nov 2007 - Dec 2009 (2 years 1 month)

Handled incoming calls and inquiries from prospective customers or clients, assisting them effectively by solving customer disputes. Discussed products offered and ensured customer satisfaction, tactfully handling confrontational or stressful interactions.

Customer Service Dispute Resolution Client Communication Product Knowledge Customer Satisfaction Data Entry

Education

Degrees, certifications, and relevant coursework

Scenario Computer Academy/training school

Certification/Training, Data Analytics

Learned the process of inspecting, cleansing, transforming, and modelling data with the goal of discovering useful information. Focused on informing conclusions and supporting decision-making at different levels and relevant institutions.

New Horizons Computer Learning Centers

Certificate, Graphics and Multimedia

Studied the structure of multimedia systems, including storage, processing, and interaction of different media like graphics, video, sound, and images. Explored computer graphics, animation themes, and advanced modeling techniques.