Hilal Jibrin

I’m a Senior Quality & Service Engineer in the solar sector, passionate about renewable energy and how technology can transform lives. Since joining Sun King, I’ve focused on Quality Management Systems (QMS), service center efficiency, and operational improvements that create real impact for both customers and the business.

In my current role, I’ve led initiatives that improved service center efficiency by 30%. I also support service operations through Quality Management and customer liaison work, ensuring service support stays responsive and effective.

Before this, I spent three years as a Service Center Technician at Sun King, where I implemented quality control measures that resulted in a 25% decrease in product returns due to defects. I developed training programs for new technicians, increasing onboarding efficiency by 40%, and I led a cross-functional team using agile methodologies, saving 15 hours per week in project management tasks.

Earlier in my career as a Customer Service Representative at iSON Xperiences, I managed inbound and outbound calls, handled product information, billing issues, and service requests, and maintained accurate records using CRM software to drive follow-up. I’ve achieved a 95% customer satisfaction rating through professional and empathetic support, and I’m committed to continuous improvement through agile project management.