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@hernanmoises
Incident Manager with expertise in infrastructure services monitoring.
I am an experienced Incident Manager with two years of dedicated work in infrastructure services monitoring and server management. My role at Softtek (Epic Games) involved coordinating teams during critical hardware failures and leading incident response efforts to ensure timely communication and resolution. I excel in keeping stakeholders informed and facilitating post-incident reviews to identify root causes and implement preventive solutions.
In my previous position as a NOC Support specialist, I actively monitored hosts and network devices, resolving incidents using established procedures. My hands-on experience with tools like New Relic and Logic Monitor has equipped me with the skills to ensure operational consistency across network devices and servers. I am adept at managing incidents and changes through platforms like Service Now and Jira, ensuring minimal service disruptions.
Currently pursuing a degree in Systems Engineering, I am committed to continuous professional development. My training in QA Manual testing and programming languages like Python has further enhanced my technical capabilities. I am eager to leverage my skills and experience in a challenging role that allows me to contribute to a dynamic team.
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Work history, roles, and key accomplishments
Softtek (Epic Games)
Jul 2024 - Present (1 year 4 months)
Coordinated with teams during critical hardware failures and outages related to infrastructure. Led incident response teams to ensure timely communication and updates.
DXC Technology (American Airlines)
Aug 2020 - Present (5 years 3 months)
Performed maintenance on physical and virtual VMware servers, applying security patches manually and via automation tools like Ansible. Monitored operating systems configurations for optimal performance and adherence to client standards.
Degrees, certifications, and relevant coursework
Tecnicatura Universitaria en Programación, Programming
Currently pursuing a university technical degree in programming.
Systems Engineering, Systems Engineering
Currently studying Systems Engineering.
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