Hernan Moises

I am an experienced Incident Manager with two years of dedicated work in infrastructure services monitoring and server management. My role at Softtek (Epic Games) involved coordinating teams during critical hardware failures and leading incident response efforts to ensure timely communication and resolution. I excel in keeping stakeholders informed and facilitating post-incident reviews to identify root causes and implement preventive solutions.

In my previous position as a NOC Support specialist, I actively monitored hosts and network devices, resolving incidents using established procedures. My hands-on experience with tools like New Relic and Logic Monitor has equipped me with the skills to ensure operational consistency across network devices and servers. I am adept at managing incidents and changes through platforms like Service Now and Jira, ensuring minimal service disruptions.

Currently pursuing a degree in Systems Engineering, I am committed to continuous professional development. My training in QA Manual testing and programming languages like Python has further enhanced my technical capabilities. I am eager to leverage my skills and experience in a challenging role that allows me to contribute to a dynamic team.