henry Obi

Processed refund, reversal, and compensation requests totaling over $3.5M while coordinating with compliance, risk, and technical teams to resolve escalated cases within 24–48 hours on average. Reduced repeat complaints by 32%, improved satisfaction scores by 21%, and streamlined resolution workflows to cut average handling time by 28%.

Educated users on platform features, wallet safety, and trading tools, increasing successful self-service usage by 28%. Managed high-volume support across live chat, email, and ticketing systems, achieving 96% satisfaction and maintaining 99.8% data accuracy across support logs.

Coordinated with technical staff to report and track faulty machines, reducing game downtime by 35%, while assisting guests across entry points and gaming stations. Resolved guest complaints and gameplay issues, increasing customer satisfaction by 27%, and handled ticket sales, game credits, and redemption with 100% accuracy.

Managed appointment scheduling and collaborated with internal teams to escalate and resolve complex customer concerns. Processed orders, returns, and service requests while responding to customer inquiries via phone, email, and in-person to ensure timely, policy-compliant service.

Reconciled petty cash, monitored cash handling procedures, and reported discrepancies to supervisors while maintaining and updating student financial databases. Processed tuition payments, scholarships, and stipend disbursements with 100% accuracy and assisted with departmental reporting, document management, and payroll/allowance verification.

Earned a Bachelor of Science in Banking and Finance at the University of Benin, graduating in June 2008.

Completed Senior Secondary School and obtained the Senior Secondary School Certificate in June 2004.