Henrique Montrezor

As an IT Intern within the Business Process Improvement (BPI) and Artificial Intelligence teams for the LAC region, I apply my passion for optimization to architect automated, technology-driven and AI-driven solutions. Operating in a multinational environment—collaborating daily in English, Spanish, and Portuguese—I develop internal applications and projects that streamline operations across the M

As an IT Apprentice at TD Synnex LAC, I provided technical and operational support to the Project Management team, specializing in Jira Cloud administration and Agile governance.
My focus was on structuring project environments to ensure all workflows aligned with organizational goals and quality standards.

Jira Administration & Optimization: Architected custom workflows, boards, and dashboards

I provided freelance services through the Cyber IT team. My work included:
-Computer maintenance
-Machine assembly
-On-site customer service
-Setup installation
-Device installation.

Software Architecture & OOP: Strong foundation in Object-Oriented Programming, algorithmic logic, memory management, and UML design patterns, developed through Data Structures, Systems Modeling, and Programming Languages I & II.

Backend & Fullstack Engineering: Practical application of RESTful API design, server-side logic, and frontend integration from Backend Development I, Fullstack Developm

Sep 2026 · Expires Sep 2029

In my first semester of the Systems Analysis program at IBMR, I have been developing a solid foundation in:

Programming logic and algorithms: Understanding the core principles of writing efficient and logical code.

Introduction to computing: Gaining fundamental knowledge of computer systems and architectures.

System modeling: Learning to represent real-world problems and software requirements t

IT Support Technical Formation (Hardware, Software & Networks) — CIEE / TD Synnex Brazil
Comprehensive training blending hands-on IT infrastructure support with software development fundamentals and business modeling.


IT Infrastructure & Troubleshooting: Acquired hands-on experience in hardware maintenance, system installations, Windows environment administration, and user support operations.

S

Jul 2025

Aug 2025

Aug 2025

Jul 2025

Comprehensive professional training program developed by Google, covering foundational IT skills required for entry-level and intermediate support roles. The course provided hands-on experience with troubleshooting, networking, operating systems, system administration, and IT security.

Key topics included:

Technical Support Fundamentals – problem-solving, customer service best practices, and tic