HNhenrique alves neto
@henriquealvesneto
Experienced Service Desk Analyst with strong problem-solving skills.
United KingdomWhat I'm looking for
I am a highly motivated and experienced Service Desk Analyst with a proven track record of providing excellent customer support and resolving technical issues efficiently. My journey in IT began with a solid educational foundation, earning a Bachelor's degree in Analysis from Anhanguera University in Brazil, followed by an IT Technical Course at SENAI. This background has equipped me with the skills necessary to excel in fast-paced environments.
In my current role at Global Web Outsourcing Ltd, I document and update customer information, assist with software and hardware installations, and ensure customer satisfaction through diligent follow-ups. My experience as a Junior Service Desk Analyst has honed my ability to troubleshoot and resolve technical issues, while my proficiency in the ITIL framework and ServiceNow ticketing system enhances my effectiveness in managing incidents and service requests.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
Global Web Outsourcing Ltd
May 2023 - Present (2 years 5 months)
As a Service Desk Analyst, I provide excellent customer support by resolving technical issues efficiently. I document customer information, assist with software and hardware installations, and ensure customer satisfaction with follow-ups.
Junior Service Desk Analyst
Self Employed
Jan 2023 - May 2023 (4 months)
In my role as a Junior Service Desk Analyst, I responded to customer inquiries, troubleshot technical issues, and provided support to end users while logging and tracking incidents.
Computer Technician
Self Employed
Jan 2018 - Jan 2023 (4 years 11 months)
As a self-employed computer technician, I maintained microcomputers, printers, and laptops. I was responsible for software installation and cleaning of operating systems, ensuring optimal performance.
Education
Degrees, certifications, and relevant coursework
SENAI - MG
IT Technical Course, Information Technology
2022 - 2023
IT Technical Course, providing training in troubleshooting and resolving technical issues, responding to customer inquiries, and logging and tracking incidents and service requests.
AUAnhanguera University
Bachelor's Degree, Information Technology
2016 - 2018
Bachelor's degree in Analysis, focusing on documenting and updating customer information and technical solutions, assisting with software and hardware installations, and following up with customers to ensure satisfaction with resolutions.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
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