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Hemlata Rpatil

@hemlatarpatil

Message

Workforce Management professional specializing in real-time analysis, forecasting, and operational optimization.

India

Message

What I'm looking for

I seek a Planning or WFM analyst role in a fast-paced organization where I can apply real-time analysis, forecasting, and data-driven improvements to optimize operations and meet SLAs.

I am a results-oriented Workforce Management professional with 1.5+ years of experience in real-time analysis, forecasting, and operational optimization. At Credence Resource Management I deliver actionable insights, maintain WFM documentation, and improve forecasting accuracy to support SLA adherence and efficiency.

Previously I supported Flipkart sellers handling end-to-end seller queries across voice and non-voice channels, collaborated with cross-functional teams, and maintained CRM case logs. I excel at creating performance dashboards, analyzing KPIs, and recommending process improvements to drive continuous operational gains.

Experience

Work history, roles, and key accomplishments

Current

Realtime Analyst

Current

Credence Resource Management

Monitored intraday performance and real-time data to track SLA adherence and escalated deviations, produced KPI reports and dashboards that improved operational decision-making and forecasting accuracy.

Workforce Management Monitoring Forecasting Excel Genesys Dashboards SLA Management Root Cause Analysis

Seller Support Executive

Conneqt

Apr 2022 - Mar 2024 (1 year 11 months)

Managed end-to-end seller support for Flipkart sellers across voice and non-voice channels, resolving issues within SLAs and improving seller satisfaction through coordinated escalations and CRM case management.

Customer Support CRM SLA Order Management Escalation Management