At Navan Labs India Pvt Ltd, I led a team of 3 Real-Time Analysts supporting India operations, overseeing daily coverage and real-time reporting. I monitored consultant availability and schedule adherence through Genesys, making intraday adjustments to align capacity with operational needs.
At Cognizant Technology Solutions India Pvt Ltd – Google Ads Project, I led a team of 4–5 Real-Time Analysts and partnered with Resource Managers on utilization, scheduling, and capacity planning. I developed and automated MIS reports, dashboards, and templates to improve data visibility and reduce manual reporting effort.
Earlier, at Concentrix Daksh India Pvt Ltd – Amazon Project, I monitored service levels, queues, and schedule adherence, and supported staffing and capacity planning through trend analysis. I also earned Amazon Certified Seller Mentor accreditation and supported seller product-listing processes and guidance.
