Open to opportunities

Hemin Patel

@heminpatel

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Product and API specialist with a focus on customer success.

United States

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in product management and API development to drive customer success and enhance user experiences.

I am a product and API specialist with over 6 years of experience supporting enterprise clients in marketing, adtech, and customer experience platforms. My expertise lies in enabling successful product adoption and driving technical onboarding, ensuring that clients can leverage our solutions effectively. I am known for my ability to translate KPIs into strategic platform use cases, optimize workflows, and advocate for users through data-driven insights.

At Pinterest, I led strategic support for enterprise clients using the API suite, which resulted in millions in revenue. My role involved acting as a technical advisor across various teams, delivering onboarding and training, and developing automated solutions to enhance efficiency. My previous experiences as a Senior QA Engineer and QA Engineer have equipped me with a strong foundation in quality assurance, automation, and cross-functional collaboration, allowing me to contribute effectively to product development and client success.

Experience

Work history, roles, and key accomplishments

API Product Specialist

Feb 2022 - Present (3 years 7 months)

Led strategic support for enterprise clients using Pinterest's API suite, ensuring smooth campaign delivery and driving millions in revenue. Acted as a technical advisor across Engineering, Product, and Business Development to resolve blockers and scale integrations.

API Integration Technical Advisor Chatbot Development

Senior QA Engineer

Clarify Health

May 2019 - Present (6 years 4 months)

Built scalable automation frameworks for front- and back-end systems using Cypress and RainforestQA. Collaborated with Design and User Research to align QA strategy with customer behavior and mental models.

Automation Framework Cypress QA Strategy Test Coverage Rainforest QA

QA Engineer

Bleacher Report

Oct 2016 - Present (8 years 11 months)

Maintained robust automation test suites across CI pipelines supporting high-scale content delivery. Executed API testing and managed microservices using AWS and Jenkins across multiple environments.

Automation Testing CI Pipelines API Testing Microservices AWS Jenkins

QA Engineer & Support

Wells Fargo

Feb 2014 - Present (11 years 7 months)

Delivered comprehensive QA coverage for enterprise applications with a focus on functionality, responsiveness, and accessibility. Supported 4,000+ ALM projects, managing first-line technical support and large-scale KPI reporting.

QA Technical Support KPIs