Hemant Kanade
@hemantkanade
I design B2B SaaS and AI-native enterprise workflows that simplify complex operations and scale across product lines.
IndiaWhat I'm looking for
At ServiceNow, I lead research, ideation, and concept design for an AI-native ITSM setup experience intended to reduce admin setup from 6–8 months to under 30 days. I also built four AI agents with developers and PMs and created a pattern library used across ITSM, CBS, CSM, and Platform/Impact teams.
Previously at AppDirect and HDFC Bank, I designed SaaS configuration, pricing, subscription migration, agriculture-loan, and consumer-loan workflows. My work removed manual vendor data-transformation dependency, reduced catalog ambiguity, and supported mobile-first loan journeys for relationship managers and customers.
I bring an engineering foundation to product design across manufacturing, banking, telecom, and healthcare. I enjoy turning complex, high-ambiguity systems into practical experiences through research, system design, reusable components, and close collaboration with business and technical teams.
Experience
Work history, roles, and key accomplishments
Led research, ideation, and concept design for a new AI-native ITSM setup experience, replacing a disjointed legacy flow. Built 4 AI agents for stage 2 of the project and created a pattern library used across design teams.
Delivered new UI for vendors to configure and standardize end-user usage data, eliminating manual effort. Designed a solution for multiple pricing editions under a single add-on, reducing catalog size and ambiguity.
Senior Manager, UX
HDFC Bank Limited
Aug 2019 - Feb 2022 (2 years 6 months)
Led research and design for agriculture and consumer durable loan journeys, including mobile-first solutions for relationship managers. Designed DAP workflows enabling customers to check loan eligibility unassisted, increasing leads and in-store conversion rates.
Assistant Manager, UX
Dec 2016 - Aug 2019 (2 years 8 months)
Owned end-to-end design for a medical record review product and a data quality management platform, improving compliance and data accuracy. Digitized manual processes and designed admin configuration flows.
Human Factors Specialist
Human Factors International
Jul 2014 - Nov 2016 (2 years 4 months)
Redesigned customer onboarding portal for Standard Bank, eliminating redundant tasks. Led usability testing for Voot, identifying critical issues and informing content strategy.
Designed and updated automotive HVAC components using 3D CAD, coordinating with manufacturing teams to validate production feasibility.
Redesigned a steering column bracket for cross-platform reuse, complying with regional regulatory standards.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Information Technology, Design and Manufacturing, Jabalpur
Master of Design, Industrial Design
Master of Design in Industrial Design from IIITDM Jabalpur, India, completed in 2014.
Human Factors International
Certified Usability Analyst, Usability
Certified Usability Analyst (CUA) from Human Factors International, Mumbai, India, completed in 2014.
AISSMS College of Engineering, Pune
Bachelor of Engineering, Production Engineering
Bachelor of Engineering in Production Engineering from AISSMS College of Engineering, Pune, India, completed in 2009.
Availability
Location
IndiaAuthorized to work in
Website
hemantkanade.inSalary expectations
Job categories
Skills
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