At LTM, I provide end-to-end customer support for Autodesk products and services through live chat, web cases, and voice support. I resolve customer, partner, and distributor questions about products, subscriptions, accounts, access, and entitlements.
I use Salesforce, Ops Hub, Pelican, Cleverbridge, and Oxygen to investigate account and subscription information and complete case workflows. I also process Education and Government entitlement queries under the applicable eligibility guidelines.
At UnifyCX, I handled inbound calls from US and Canada customers about digital gift cards. I assisted with purchases and resolved activation, redemption, and purchase issues.
At Mphasis Ltd, I provided Level 1 and Level 2 support for HP Printer Software and Embedded Web Services. I managed support tickets, diagnosed software and configuration issues, and documented resolutions in JIRA and internal knowledge bases.
