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@hemalmakani
Experienced Training Manager specializing in technical and product training.
IndiaI am an experienced and collaborative Training Manager with over 8 years in technical and product training within the biotechnology and life sciences sector. My journey has been marked by a proven ability to lead workshops, build high-performing teams, and contribute to research innovations, including the development of patented COVID-19 products. I am now expanding my expertise into IT infrastructure, identity, and access management.
In my current role as a Senior Technical Advisor at Concentrix, I specialize in system infrastructure and identity access management technologies. I have hands-on expertise with System Centre Operations Manager (SCOM) for real-time system monitoring and diagnostics, and I manage Azure Active Directory Authentication, including Conditional Access Policies and MFA. Previously, as a Manager of Trainings at BioEra Lifesciences, I conducted over 5000 hands-on training sessions across India, ensuring a seamless customer experience and supporting product installations and demonstrations.
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Work history, roles, and key accomplishments
Concentrix
May 2024 - Present (1 year 6 months)
Specialized in system infrastructure and identity access management technologies, gaining hands-on expertise with System Centre Operations Manager (SCOM) for real-time system monitoring and diagnostics. Managed and troubleshooted Azure Active Directory Authentication, including Conditional Access Policies, MFA, ADFS, and Windows Hello for Business, while supporting application security workflows i
BioEra Lifesciences Pvt. Ltd
Jan 2015 - Present (10 years 10 months)
Conducted over 5000 hands-on training sessions across India in molecular biology, biotechnology, and life sciences. Oversaw product installations and demonstrations, ensuring seamless customer experience and support, and contributed to the formulation and commercialization of novel products during COVID-19.
Degrees, certifications, and relevant coursework
M.Sc., Microbiology
Completed a Master of Science degree in Microbiology. Focused on advanced studies in microbial sciences and related research methodologies.
B.Sc., Microbiology
Obtained a Bachelor of Science degree in Microbiology. Gained foundational knowledge and practical skills in microbiology.
Higher Secondary, Science
Completed Higher Secondary education with a focus on Science. Developed a strong scientific foundation.
Software and tools used professionally
IndiaYou can contact Hemal and 90k+ other talented remote workers on Himalayas.
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