At Veeva Systems, I reviewed and categorized data using predefined classification rules and validation standards. I assessed annotation quality for lifesciences and healthcare data to help ensure records were accurate, consistent, and complete.
I also identified discrepancies and recurring issues, documenting and escalating them when needed. I made inbound and outbound calls with sales and healthcare representatives to verify data and respond to clinical trial and medical information inquiries.
As a Self-Led Business and Client Services Consultant at Essential Care, I independently ran daily business operations for personal care products. I managed customer relationships, logistics, fulfillment, and social media platforms.
Earlier, I worked in customer service, quality analysis, and food laboratory analysis. At Sendwave, I supported customers and identified fraud patterns through transaction analysis; at Beiersdorf East Africa Limited, I conducted quality control and compliance investigations.
