Helen Tennyson
@helentennyson
Healthcare operations specialist optimizing OR workflows and surgical technology adoption.
United StatesWhat I'm looking for
I am a proactive healthcare operations professional with 4+ years of experience supporting operating rooms, endoscopy services, and medical equipment lifecycle management. I have a proven record of streamlining OR workflows, leading full-lifecycle surgical technology implementations, and resolving technical issues in real time to ensure clinical uptime and consistency.
I mentor team members, collaborate with sales and hospital leadership, and deliver clinical training that increases staff confidence and equipment usage. Technologically adept with EMRs, Salesforce, and advanced Excel, I bring bilingual (Spanish) communication and certifications including CNA, CRCST, and CPR to drive cross-functional improvements in patient care settings.
Experience
Work history, roles, and key accomplishments
STLead end-to-end implementation and post-go-live support of endoscopy surgical technology across 10+ ORs, reducing setup time and improving procedural consistency while mentoring 6+ team members and aligning operations with sales and hospital leadership.
STManaged equipment for 100+ surgeries weekly with 100% uptime, delivered real-time OR technical support, analyzed equipment performance to inform improvements, and led product education increasing nursing staff confidence.
Physical Therapy Technician
PT Solutions Physical Therapy
Dec 2021 - Jun 2022 (6 months)
Served as liaison between patients and therapists, streamlined communications and clerical workflows, and supported data entry in Trended Ops, Powerchart, and Microsoft Office to improve patient satisfaction.
AAHealth & Wellness Coordinator
Amigos de Las Américas
Apr 2021 - Jul 2021 (3 months)
Designed and executed two study-abroad programs for 50+ participants, managed logistics, training, bilingual clinical support, and health data reporting using Salesforce and Box to HQ.
AAProject Manager & English Teacher
Amigos de Las Américas
Aug 2019 - Jan 2020 (5 months)
Led lesson planning and English instruction, initiated and managed a classroom construction project through community volunteer coordination and secured funding and materials for completion.
Education
Degrees, certifications, and relevant coursework
NUNorth Carolina State University
Bachelor of Science, Human Biology
2015 - 2019
Bachelor of Science in Human Biology with a Spanish minor completed from August 2015 to May 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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