Heather Paiste

I’m a medical triage assistant who helps keep busy practices running smoothly through fast, accurate intake and clear, compassionate communication. I’m trained to gather vital information quickly, check demographics, and route patients to the right nurse or doctor.

In my triage role, I answer incoming calls for 100+ offices during open hours, take vital information and notes, and then triage to the appropriate clinician. I focus on being patient, attentive, and a fast, accurate typist—because good listening and accuracy directly impact patient care.

Earlier in my career, I handled front-desk and patient-facing responsibilities at an internal medicine office, including verifying demographics and insurance, checking in patients, and rooming them for vitals. I also completed front-desk workflows like faxing, scanning, and updating patient medical records.

Beyond medical support, I’ve built strong organization and reliability through household management and childcare experience. I take pride in being detail oriented, getting work done correctly and on time, and earning trust through a consistent work ethic.