Open to opportunities

Héctor Alonso González Mata

@hctoralonsogonzlezma

Message

I build reliable Linux and cloud infrastructure while resolving complex technical support issues.

Venezuela

Message

What I'm looking for

I'm looking for opportunities to support and improve Linux, cloud, and on-premises infrastructure while solving technical issues, automating operational work, and contributing clear documentation.

I've supported cloud infrastructure at Elipse Inteligencia Artificial, assisting with GCP deployments, virtual-machine maintenance, monitoring, and Tier-2 client support.

Previously at ProIT Solutions, I configured and deployed Linux-based software for FlashPay point-of-sale terminals, troubleshot merchant hardware and software issues, and documented defects for the development team. I also designed an inventory-management system for surveillance and access-control equipment during my internship at PDVSA.

I'm a Computer Science graduate who works across Debian Linux, automation, networking, databases, cloud services, and on-premises environments. I also bring English and Spanish communication skills, documentation experience, and hands-on troubleshooting across technical operations.

Experience

Work history, roles, and key accomplishments

Current

Voiceover Artist & Audio Editor

Current

Freelancer

Jan 2024 - Present (2 years 8 months)

Produced and edited professional voiceover content for online media using digital audio workstations. Managed end-to-end recording projects: script review, recording, post-processing, and delivery to clients.

Audio Editing Voiceover Recording Audio Recording Post production

Infrastructure Analyst

Elipse Inteligencia Artificial

Dec 2025 - May 2026 (5 months)

Supported cloud-based infrastructure on GCP, assisting with deployments, monitoring, and basic maintenance of virtual machines and services. Provided Tier-2 technical support to clients, troubleshooting software and connectivity issues, reducing average resolution time.

Google Cloud Platform Virtual Machines Monitoring Troubleshooting Technical Support Documentation

Customer Support

Elipse Inteligencia Artificial

Jul 2025 - Dec 2025 (5 months)

Provided Tier-2 technical support to clients, troubleshooting software and connectivity issues, reducing average resolution time. Documented internal infrastructure procedures and contributed to knowledge-base articles for recurring issues.

Technical Support Troubleshooting Documentation Knowledge Base

Data Entry & Order Tracking Specialist

Lilo

Aug 2024 - Jul 2025 (11 months)

Managed procurement and order tracking for a high-volume product catalog on the Lilo platform. Monitored order lifecycles, identified discrepancies, and coordinated with internal teams and external suppliers to ensure on-time delivery.

Data Entry Order Tracking Procurement Spreadsheets Databases Reporting

Data Entry Clerk

The Fishery

Aug 2023 - Dec 2023 (4 months)

Processed company invoices and billing records, ensuring data accuracy and timely reconciliation.

Data Entry Invoicing Billing Reconciliations

FlashPay Technical Support Analyst

ProIT Solutions

Jan 2021 - Dec 2021 (11 months)

Configured and deployed Linux-based software for FlashPay Point-of-Sale terminals across client locations. Identified, documented, and reported software defects to the development team, contributing to product stability. Provided on-site and remote technical support to merchants, troubleshooting hardware and software issues.

Linux Point of Sale Technical Support Troubleshooting Hardware Software Deployment

Computer Science Intern

PDVSA - Petroleos de Venezuela S.A.

Jul 2018 - Jan 2019 (6 months)

Designed an inventory management system for video surveillance and access control equipment, serving as the blueprint for the development team. Supported maintenance and troubleshooting of 50+ security devices, including cameras and access control panels.

Inventory Management Video Surveillance Access Control Troubleshooting Maintenance