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Haziq Aqil

@haziqaqil

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Detail-oriented IT graduate specializing in records, documentation, and support.

Malaysia

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What I'm looking for

I am looking for roles where I can apply my documentation and records expertise, support stakeholders, improve processes, and grow in IT or administrative responsibilities.

I am an IT graduate with hands-on experience in customer support coordination, administrative operations, and IT documentation, driven by precision and data integrity. I built a Medical Data Record System (PHP, MySQL) and contributed usability documentation for a Car Workshop Management Web System while studying.

In frontline roles I managed high-volume customer enquiries, verified client and booking information, and coordinated cross-departmental service resolution, always maintaining strict confidentiality when handling sensitive records. My internships and roles in hospital and hospitality settings reinforced my skills in records management, data verification, and professional written communication.

I bring strong attention to detail, proven ability to maintain accurate documentation under deadline pressure, and proficiency with Microsoft Office, Google Workspace, Canva, and basic PHP/MySQL development. I seek to apply these strengths in roles that value accuracy, process improvement, and stakeholder-facing support.

Experience

Work history, roles, and key accomplishments

Front Office Assistant

Nexus Hotel & Regency

Oct 2025 - Dec 2025 (2 months)

Managed high-volume customer enquiries via phone and digital channels, verified booking details to prevent service discrepancies, and coordinated with departments to resolve requests while maintaining confidentiality.

Customer Support Reservation Verification Records Management Confidentiality Microsoft Office Ticketing Systems

Administrative & Client Coordination Officer

Che Deris Garden Cottage

Jun 2025 - Sep 2025 (3 months)

Prepared and maintained event records and schedules, verified client requirements and bookings for accuracy, and managed client communications and structured follow-ups to ensure timely service delivery.

Event Coordination Client Communication Records Management Scheduling Microsoft Office

IT Support & Documentation Intern

Hospital Raja Perempuan Zainab II

Sep 2021 - Jun 2025 (3 years 9 months)

Reviewed technical and administrative documentation for accuracy and compliance, maintained structured support case records for traceability, and supported data privacy practices for medical systems.

Technical Documentation IT Support Records Management Data Integrity & Compliance Confidentiality MySQL

Education

Degrees, certifications, and relevant coursework

Universiti Teknologi MARA

Bachelor of Information Technology (Hons), Information Technology

Activities and societies: Project development of a Medical Data Record System (PHP, MySQL) and documentation for a Car Workshop Management Web System.

Completed a Bachelor of Information Technology (Hons) focusing on information technology principles and applied systems development, graduating in June 2025.