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Hassan Faizan

@hassanfaizan

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Detail-oriented pension analyst with expertise in financial applications.

Canada

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges my analytical skills.

I am a diligent and dynamic professional with a solid background in customer service and financial applications, currently working as a Pension Analyst at Aon. My role involves performing complex pension benefit processes and calculations, requiring a deep understanding of plan knowledge and analytical skills. I pride myself on my ability to proactively engage with clients, providing them with accurate retirement and employee benefit estimates, while also ensuring compliance with relevant legislation and policies.

Throughout my career, I have demonstrated a strong commitment to process improvement and efficiency. At Aon, I successfully automated retirement benefit calculations using Excel VBA, significantly reducing the time required to produce calculation packages. My previous experience at LifeWorks and TD Canada Trust has further honed my customer service and analytical skills, allowing me to effectively address client inquiries and recommend new product solutions. I am passionate about leveraging my technical skills in Excel and SQL to drive business success and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Pension Analyst

Current

Aon

Feb 2021 - Present (4 years 3 months)

As a Pension Analyst in the DB Admin Department, I performed complex pension benefit processes and calculations, worked directly with clients to provide retirement estimates, and automated calculations using Excel VBA. I also introduced improved business processes to optimize the retirement calculation process.

Pension Benefit Calculations VBA Process Improvement Data Analysis Microsoft Word Problem Solving Communication Team Collaboration

Pension Analyst

LifeWorks

Jan 2020 - Jan 2021 (1 year)

In my role as a Pension Analyst at LifeWorks, I was trained on pension databases and internal software to produce retirement benefits. I provided administrative support to the pension management team and ensured compliance with legislation while recommending process improvements.

Pension Databases Administrative Support Compliance Process Improvement Time Management Team Collaboration Data Processing Microsoft Excel

Customer Service Representative

TD Canada Trust

Jan 2017 - Jan 2020 (3 years)

As a Customer Service Representative, I interacted with customers daily, providing investment advice, handling inquiries and complaints, and promoting a friendly team environment. My role involved understanding customer needs and recommending suitable products.

Problem Solving Complaint Handling Teamwork Communication Customer Retention

Quality Assurance Analyst

Canadian Tire

Mar 2014 - Mar 2015 (1 year)

In my role as a Quality Assurance Analyst, I was responsible for inventory management, data entry, and ensuring stock quality. I maintained cleanliness and organized stock according to required quantities.

Inventory Management Data Entry Quality Assurance Stock Management Organizational Skills

Education

Degrees, certifications, and relevant coursework

Sheridan College

Diploma, Human Resources Management

2019 - 2021

Studied Human Resources Management with relevant courses including Organizational Behaviour, Management Accounting & Corporate Finance, and Human Resources Metrics.