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Harshveen Kaur

@harshveenkaur

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IT Testing Engineer with expertise in quality control and LMS.

Canada

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and continuous learning.

I am an IT Testing Engineer with a strong background in quality control and learning management systems (LMS). My experience includes leading bi-weekly testing for Cornerstone OnDemand LMS updates, where I successfully resolved critical issues pre-deployment, ensuring seamless learning experiences for over 500 users. I take pride in developing comprehensive testing documentation that significantly reduced validation time and increased test coverage, demonstrating my commitment to enhancing operational efficiency.

Throughout my career, I have collaborated with cross-functional teams to troubleshoot high-priority system issues, achieving remarkable improvements in system reliability and feature roll-out timelines. My ability to conduct hands-on demonstrations and create targeted guidance materials has accelerated feature adoption among curriculum developers and instructors. I am passionate about leveraging technology to improve learning outcomes and am dedicated to continuous improvement in all aspects of my work.

Experience

Work history, roles, and key accomplishments

IT Testing Engineer II

Conduent

Nov 2022 - Jan 2025 (2 years 2 months)

Led bi-weekly testing for Cornerstone OnDemand LMS updates, analyzing feature changes, assessing their impact on learning operations, and resolving 7 critical issues pre-deployment ensuring seamless learning experiences for 500+ users. Developed comprehensive testing documentation that reduced validation time by 90% and increased test coverage by 100% for critical LMS functionalities supporting cu

Jira Salesforce Zendesk Microsoft Office Suite Zoom)Teams Communication

Sr Quality Controller

Niit Ltd

Aug 2019 - Sep 2022 (3 years 1 month)

Coordinated and quality-audited end-to-end training logistics for 25+ multi-week learning cohorts per quarter, including course submissions, participant registrations, waitlist and cancellation processing in LMS platforms such as SuccessFactors and Cornerstone, ensuring 100% scheduling accuracy and strict compliance with program policies. Generated, audited, and maintained participant lists and tr

SuccessFactors Cornerstone Microsoft Office Suite Zoom)Teams Communication Leadership Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Computer Applications, Computer Applications

2018 - 2021

Completed a Master of Computer Applications, focusing on advanced topics in computer science and software development. Gained expertise in various programming languages, algorithms, and data structures relevant to modern computing.

Guru Gobind Singh Indraprastha University

Bachelor of Computer Applications, Computer Applications

2015 - 2018

Obtained a Bachelor of Computer Applications, building a strong foundation in computer science principles. Developed skills in software development, database management, and network fundamentals.