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Harsh Mishra

@harshmishra2

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Associate Product Manager passionate about AI and customer solutions.

India

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities in product management.

I am an Associate Product Manager with a strong background in AI and product development. Currently, I am building innovative solutions at Aerchain, where I successfully created a RAG-based AI Knowledge Base that automated customer query resolution, leading to a 20% reduction in support tickets. My experience includes developing features that enhance user experience and streamline processes, such as the 'Integrations DIY' feature that cut integration time by 50%.

Previously, I served as an Associate Project Manager at Techolution, where I led computer vision and generative AI projects for Fortune 500 clients. My role involved managing cross-functional teams and collaborating with Google Cloud to deliver impactful AI solutions in the healthcare sector. I have a proven track record of driving projects to completion on time and within budget, while also supporting pre-sales efforts through strategic proposal crafting.

With a solid foundation in Electronics and Telecommunication Engineering, I leverage my technical skills in SQL and various analytics tools to inform product decisions. I am committed to continuous learning and improvement, always seeking ways to enhance user engagement and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Associate Product Manager

Current

Aerchain

Sep 2024 - Present (10 months)

Built a RAG-based AI Knowledge Base from scratch to automate customer query resolution, resulting in a 20% drop in support tickets. Developed the "Integrations DIY" feature, enabling seamless REST API integrations and reducing integration time by 50%.

RAG REST APIs Customer Onboarding Product Management UX Engineering Product Initiatives

Associate Project Manager

Techolution

Sep 2023 - Present (1 year 10 months)

Led computer vision and generative AI projects for Fortune 500 clients, ensuring timely delivery through Agile practices. Managed cross-functional global teams, driving consistent on-time, under-budget outcomes.

Computer Vision Generative AI Agile Methodologies Project Management Scrum Google Cloud Pre Sales

Product Intern

Vedantu

Mar 2023 - Present (2 years 4 months)

Conducted root cause analysis for a 25% drop-off in user engagement post-sign-in, leading to targeted improvements in the user assistance funnel and increased retention of paid users. Played a key role in the end-to-end development of a community product for free users, leveraging analytics tools such as Amplitude, Metabase, and Apxor to drive data-driven decision-making.

User Research Data Analysis Amplitude Metabase Apxor Product Development User Engagement Qualitative Data

Education

Degrees, certifications, and relevant coursework

Dhaneswar Rath Institute of Engineering & Management Studies

Bachelor of Technology, Electronics and Telecommunication Engineering

Grade: CGPA 9.16, Class rank 2/240

Studied Electronics and Telecommunication Engineering, focusing on core concepts and applications. Achieved a CGPA of 9.16, ranking 2nd in a class of 240 students.