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Harshini Chirra

@harshinichirra

Associate Business Manager at HCL Tech, shaping MemX digital care products and contributing to 10% growth in customer retention and satisfaction.

India

Message

At HCL Tech, I work as product owner for MemX, a customer-facing application for native apps and web. I plan product and release roadmaps, guide a Scrum team of 23, and lead UAT; our tech innovations contributed to 10% growth in customer retention and satisfaction.

At Nextgen Healthcare, I improved patient-management flows, reducing user clicks by 20% and turnaround time by 5%, and developed a WhatsApp integration for appointment details. Earlier at Deloitte, I contributed to health insurance, claims, and financial reporting projects, including Rhode Island's State Health Care Application.

Experience

Work history, roles, and key accomplishments

Current

Associate Business Manager

Current

HCL Tech

Apr 2023 - Present (3 years 7 months)

Product owner for customer-facing application (MemX) for native and web apps, driving digital innovation for Highmark Health. Spearheaded technical projects, monitored KPIs, and introduced Generative AI to enhance personalization, achieving 10% growth in customer retention.

Product Management Agile Scrum User Acceptance Testing Generative AI KPI Monitoring Roadmapping User Stories

Senior Business Analyst

Nextgen Healthcare

Apr 2022 - Apr 2023 (1 year)

Enhanced product business direction and user experience for the Patient Management product line, reducing user clicks by 20% and improving turnaround time by 5%. Developed WhatsApp integration for appointment details and led roadmap and sprint planning.

Business Analysis Product Management Agile Scrum User Acceptance Testing Roadmapping Sprint Planning WhatsApp Integration

Consultant

Deloitte

Aug 2021 - Apr 2022 (8 months)

Lead Business Analyst for Health Care Service Corporation (HCSC) project, managing Benefit Data Management team and providing functional inputs to Scrum teams. Led a team of four business analysts and handled JIRA Scrum boards.

Business Analysis Agile Scrum Jira Stakeholder Management Team Leadership

Systems Engineer

Deloitte

Feb 2015 - Aug 2020 (5 years 6 months)

Developed Rhode Island's State Health Care Application, leading a team that helped recover approximately 1.5% of project revenue investment. Liaised with customers and management, and utilized skills in Java, Spring, and Hibernate.

Java Spring Framework Hibernate Business Analysis Agile Jira Team Leadership

Education

Degrees, certifications, and relevant coursework

Indian School of Business

Product Management, Product Management

2022 - 2023

Completed ISB Product Management course with extensive knowledge in product management, strategy, innovation, and product development.

Jawaharlal Nehru Technological University

B.Tech, Electrical and Electronics Engineering

2010 - 2014

Grade: 73.03%

Activities and societies: Participated in workshops and gained certificates. Did internship at BHEL Hyd, and presented a case study on Thermal turbines. Participated in Cultural activities and led cultural committees.

Pursued B.Tech in EEE, participated in workshops, completed an internship at BHEL Hyd, and led cultural committees.