At IBM, I developed GenAI and agentic workflow solutions that reduced implementation and validation effort by 30%. I currently work as an Agile Project Lead, guiding cross-functional initiatives from planning through delivery.
I translate business requirements into user stories and JIRA tickets, and refine product roadmaps using feedback from Relationship Managers, Product Heads, and Risk Analysts. In Claim Lifecycle Management, I owned end-to-end product lifecycle activities, with workflow automation and UI enhancements that reduced turnaround time and improved customer experience.
Earlier at IBM, I managed concurrent projects, prioritized product backlogs, and facilitated Agile ceremonies and business walkthroughs. As a Business Analyst, I prepared technical and functional design documents, delivered business reports, and modified DB2/SQL data flows as requirements changed.
My healthcare work included testing projects for HIPAA compliance, creating test plans and cases, and modifying COBOL and JCL components. I hold Scrum and AI-related certifications, including IBM Consulting Generative & Agentic AI Foundation and IBM Watsonx Essentials.
