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Hardik Kapadia

@hardikkapadia

Message

I build backend platforms, LLM features, and automation that improve product operations at scale.

India

Message

I've built high-impact product systems at Tatvacare, Probo, Gully91, and Urban Company, from an Azure OpenAI-powered WhatsApp support chatbot that raised self-service resolution from 11% to 55% to refund automation that increased instant credit refunds from 5% to 65%.

I own backend architecture end-to-end across multi-tenant healthcare programs and have delivered real-time systems, distributed job scheduling, server-driven UI, and event-driven processing. I work across Java, Python, Node.js, AWS, Redis, and SQL, while mentoring junior engineers, strengthening observability, and building automation that has driven over $2M in annual savings.

Experience

Work history, roles, and key accomplishments

Current

SDE II

Current

Tatvacare

Jul 2025 - Present (1 year 1 month)

Designed and deployed a Python/Flask support chatbot with Azure OpenAI API integration, lifting query resolution from 11% to 55%. Built a distributed job-scheduling system in Node.js with Redis Streams, achieving sub-100ms dispatch and fault tolerance.

Python Flask Azure OpenAI Node Redis SQL WhatsApp Integration Distributed Systems Fault Tolerance

Senior Software Engineer

Probo | Gully91

Feb 2024 - Jun 2025 (1 year 4 months)

Developed a real-time match-event logging system using Java, Spring Boot, and MySQL, improving data capture accuracy by 95% and reducing latency by 60%. Built scalable APIs, server-driven UI, and CI/CD pipelines, while mentoring junior engineers.

Java Spring Boot MySQL WebSockets Redis AWS CI CD GitHub Actions SNS Lambda EventBridge Observability Mentor

Software Development Engineer

Urban Company

Jun 2021 - Jan 2024 (2 years 7 months)

Redesigned the refund auto-approval system, increasing instant credit refunds from 5% to 65% and cutting support inquiries by 50%. Automated multi-channel communications and optimized service allocation, driving significant savings and efficiency gains.

Java Python React AWS Microservices Automation Localization Optimization