Shivam Kasoudhan

I’m a Backend Software Engineer with 2+ years of experience building scalable, fault-tolerant backend systems across payments, refunds, booking workflows, and distributed services. I focus on clean API design, performance optimization, and event-driven reliability—so systems stay dependable under real traffic and failure scenarios.

At Ixigo, I improved refund reliability by building a platform to detect, retry, and resolve pending/failed refunds using SLA tracking, retry metadata, and idempotent state handling. I designed Redis-backed asynchronous callback processing, built a multi-tenant offer orchestration platform, reduced database load by 60% with route discovery APIs (K-shortest path + Redis-cached graph data), and automated financial reconciliation processing 100K+ records daily.

Previously at Policybazaar, I engineered scalable .NET Core insurance backend services used by 150K+ agents, improved plan listing performance by 3x, and reduced debugging time by 30% and downtime by 40% through real-time monitoring and anomaly detection. I’m also comfortable shipping with AWS, Docker, and Kubernetes, and I enjoy turning complex operational problems into measurable product outcomes.