At ZIGRAM, I optimized the creation, review, and delivery of 20M+ fraud and risk profiles for enterprise client Moody’s. I automated the Profile Builder workflow, reducing creation time from 1 day to 2–3 hours.
At PrepLadder by Unacademy, I revamped registration to increase new user signups by 18% and built a self-serve data chatbot that resolves 80–90% of recurring stakeholder queries. I also built an in-app progress tracker and leaderboard used by 40% of active learners.
At University Living, I scaled an LLM-based chatbot from 0 to 10k+ study-abroad students, owning its use case, PRD, guardrails, and user testing. I also introduced lead scoring that reduced speed to lead from 2–3 days to 10 minutes.
