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Hannah Reyes

@hannahreyes

Front of House Director and Teacher Assistant focused on safe learning and data-driven service.

United States
Message

What I'm looking for

I’m looking for a role where I can lead and support others with compassion and strong communication—using data-informed improvements to raise service or learning outcomes, while building a positive, collaborative environment.

I currently work as a Teacher Assistant, cultivating a safe and encouraging learning environment where I provide one-on-one support and academic modifications based on IEPs. I support students with mobility, hygiene, and social-emotional needs, while collaborating with special educators, therapists, and parents. I also monitor and document behavioral and academic progress to help students succeed.

Earlier, I served as a Front of House Director, overseeing and leading a team of 30 Team Members and 5 Managers while managing store operations with Annual Gross Revenue of $9 Million. I drove a 5% increase in key KPIs across Attentive and Courteous Employees (ACE) and Order Accuracy through procedures, training initiatives, and coaching/mentorship programs, and I analyzed data to identify improvement areas. Before that, I worked as a Home Health Aide, following infection control and safety procedures and providing companionship and transportation to medical appointments, alongside light housekeeping and daily support.

Experience

Work history, roles, and key accomplishments

Chick-fil-A logoCH

Front of House Director

Chick-fil-A

Jan 2021 - Feb 2025 (4 years 1 month)

Oversee front-of-house operations, leading a team of 30 team members and 5 managers while managing store performance and coaching staff. Track and analyze KPIs, create procedures and training initiatives, and partner with leadership and HR to support a positive work culture.

AS

Home Health Aide

Alpha Healthcare Services

Jan 2018 - Oct 2022 (4 years 9 months)

Provide in-home assistance by running errands, helping with grocery shopping and medication pickups, and supporting clients with light housekeeping. Follow infection control and safety procedures while offering companionship and transporting clients to medical appointments.

Education

Degrees, certifications, and relevant coursework

Point University logoPU

Point University

Associate's Degree in Education, Education

Currently pursuing an Associate's degree in Education at Point University.

CC

CPR Certification

CPR Certification, CPR

2023 -

Earned a CPR certification in August 2023.

FA

Fellowship Baptist Academy

High School Diploma, High School

Graduated from Fellowship Baptist Academy in 2017.

Tech stack

Software and tools used professionally

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