Hannah Appah
@hannahappah1
Results-driven Project Manager and Scrum Master with 9+ years delivering technical solutions.
United StatesWhat I'm looking for
I am a results-driven Project Manager and Scrum Master with over nine years of multifaceted experience leading Agile product delivery, business analysis, and scrum leadership across fintech, insurance, and lending domains.
I have led cross-functional teams to deliver complex technical solutions including Guidewire PolicyCenter integrations, retail POS modules, and loan origination system enhancements, driving measurable improvements such as a 32% increase in quote-to-bind conversion and a 25% lift in merchant retention.
My strengths include backlog and roadmap management, stakeholder alignment, compliance-driven deliveries (GDPR, HIPAA, SOX, Dodd-Frank, ECOA), and implementing metrics-driven Agile practices that improved story completion and reduced manual validation effort.
I hold PMP, CSM, and SAFe certifications and I focus on mentoring teams, improving processes, and delivering customer-centered products that reduce turnaround times, lower operational incidents, and increase self-service adoption.
Experience
Work history, roles, and key accomplishments
Technical Project Manager
One Savings Bank
Jan 2023 - Present (2 years 8 months)
Led Agile delivery of Auto and Home Insurance quoting and policy servicing platforms, improving quote-to-bind conversion by 32% and reducing policy change turnaround by 45% while implementing PII masking and DocuSign integrations.
SIFacilitated SAFe PI planning and Scrum practices across payments and risk squads, driving rollout of Retail Checkout and Inventory Sync that improved merchant retention by 25% and reduced false fraud alerts by 38%.
GLLed Agile delivery of Loan Origination System enhancements and UI/UX redesigns, increasing borrower engagement 42%, improving data sync accuracy to 99%, and reducing loan funding timelines by 24 hours.
Education
Degrees, certifications, and relevant coursework
CNCollege of Southern Nevada
Associate of Science, Business Administration
Completed an Associate of Science in Business Administration focused on foundational business principles and administrative skills.
NCNightingale College
Bachelor of Science, Nursing Leadership and Management
Earned a Bachelor of Science in Nursing Leadership and Management emphasizing clinical leadership, healthcare management, and patient safety.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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