Hani Machnouk
@hanimachnouk
Remote customer support, lead qualification & scheduling professional with experience in CRM systems such as HubSpot & Salesforce, for part-time job
CanadaWhat I'm looking for
I am a remote customer support and operations professional with extensive client-facing experience across email and chat and a strong background maintaining accurate CRM records and coordinating follow-ups. I excel at calm issue triage, reliable execution within structured workflows, and creating simple SOPs that improve consistency and turnaround time.
Across founder and agency roles, I supported clients end-to-end, managed calendars and scheduling, reduced missed appointments through clear reminders, and maintained clean contact records and pipelines in GoHighLevel, HubSpot, and Salesforce. I have built repeatable templates and checklists to reduce rework and streamline routine support tasks.
I bring familiarity with support/ticketing concepts (Freshdesk, Zendesk fundamentals), strong written communication, and disciplined remote work practices. I am seeking part-time remote work (up to 24 hrs/week) with an hourly base pay and remain open to phone support as needed.
Experience
Work history, roles, and key accomplishments
Founder / Operations & Client Support
AIACTIV8
Nov 2024 - Present (1 year 2 months)
Provide end-to-end client support via email/chat, maintain clean CRM records and pipelines in GoHighLevel, and create SOPs that reduced missed appointments and improved turnaround time.
Owner / Client Support & Scheduling
Social Media Marketing Agency
Jan 2023 - Dec 2025 (2 years 11 months)
Managed client communications and scheduling remotely, built repeatable templates and tracking systems to streamline intake and reduce rework across multiple clients.
Senior Consultant
Business Development & Strategy Consulting Company SARL
Feb 2013 - Dec 2020 (7 years 10 months)
Delivered business development and strategy consulting engagements, driving client growth initiatives and strategic recommendations across projects.
Operations and Business Development Manager
LeoBest International LLC
Jan 2008 - Dec 2012 (4 years 11 months)
Managed operations and business development efforts, improving processes and driving revenue growth through client acquisition and operational improvements.
SMLed industry sales initiatives across the MENA region, driving enterprise software sales and managing key client relationships to meet revenue targets.
Director of Major Accounts
ME Logica
Feb 2002 - Dec 2004 (2 years 10 months)
Oversaw major account relationships and led strategic initiatives to retain and grow key clients in the MENA region.
SCArea Sales Manager
Schlumberger
Jan 2001 - Jan 2002 (1 year)
Managed area sales activities across EMEA, achieving sales targets and coordinating field teams to support client operations.
FCDeveloped pricing and strategic initiatives for the MENA region, optimizing pricing models and contributing to regional profitability improvements.
Education
Degrees, certifications, and relevant coursework
EUEastern Michigan University
Bachelor of Business Administration, Marketing & Finance
Bachelor's degree in Business Administration with a double major in Marketing and Finance from Eastern Michigan University.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
Skills
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