Haley McCray

Delegated floor staff and oversaw medical and psychiatric status of a 16-bed inpatient acute unit. Completed admission, discharge, and withdrawal assessments, monitored medication compliance, and provided 1:1 therapy with patients.

Facilitated group and 1:1 therapy for acute care inpatient stays, completing admissions and ensuring patients understood rights and responsibilities. Conducted observational rounds every five minutes with location-based documentation, supported care during escalations using clinical judgment, and helped patients complete SMART goals and safety plans.

Assisted clients with personal care tasks including hygiene and grooming, feeding, and ambulation. Provided medical monitoring and completed health care-related tasks while supporting day-to-day needs.

Assisted in developing and carrying out individualized treatment plans. Maintained progress reports and records in the school setting.

Created medication letters and psychological evaluation templates under a practicing psychologist’s supervision. Managed HIPAA-compliant communication, scheduling, payments, financial records, and court-ordered report deadlines while coordinating client and court schedules.

Navigated highly confidential Medicare consumer databases while strictly adhering to HIPAA requirements in verbal and written communication. Compared Medicare plans and benefits to identify suitable options and explained Medicare terminology to consumers.

Handled customer concerns and inquiries via phone, email, and live chat while providing clear, concise solutions. Met productivity targets (call handle time and email/chat quotas) and achieved strong quality evaluation scores.

Pursuing an Associate in Science (AS) in Nursing at Clarion University of Pennsylvania.

Studying Psychology (BA) at Pennsylvania State University beginning in May 2016.