Open to opportunities

Haley Dahl

@haleydahl

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Senior Product Analyst specializing in data-driven product operations.

United States

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What I'm looking for

I seek a role that fosters innovation and collaboration, with opportunities for growth.

I am a Senior Product Analyst with over 9 years of experience, specializing in product operations. My expertise lies in optimizing data analysis, streamlining processes, and enhancing cross-team collaboration to drive strategic decisions and improve customer outcomes. I have a proven track record of aligning data science with product management to foster innovation and create measurable business impact.

In my recent role at Service Management Group, I led onboarding and mentorship for new hires, significantly improving team productivity. I spearheaded a project that streamlined text analytics libraries, reducing complexity by 80%, and drove operational efficiency by migrating clients to an industry-standard AI model. My ability to present key insights to senior stakeholders has influenced product decisions and enhanced the overall customer experience.

With a strong educational background, including a Master's in Industrial-Organizational Psychology and an MBA in Management Information Systems, I am committed to continuous professional development. I am also actively involved in my community as a board member of the Tulsa Chorale and a participant in local young professionals' initiatives.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Analyst

Current

Service Management Group

Jan 2020 - Jan 2025 (5 years)

Led onboarding and mentorship for new hires, improving team productivity. Streamlined text analytics libraries, reducing complexity by 80%. Drove operational efficiency by migrating clients to an industry-standard AI model. Developed product operations strategies to enhance scalability and presented insights to senior stakeholders.

Product Operations Text Analytics Data Analysis Process Optimization Leadership Strategic Thinking

Product Strategy Analyst

Service Management Group

Jan 2018 - Feb 2020 (2 years 1 month)

Collaborated on refining text analytics to boost client satisfaction. Developed reporting methods for market research and product development. Delivered actionable insights through presentations to stakeholders, influencing strategic decisions.

Text Analytics Market Research Reporting Data Analysis

Research Analyst

Service Management Group

Jan 2015 - Jan 2018 (3 years)

Automated SPSS report generation using Python, significantly reducing analyst time. Developed Python scripts for scheduling tools and Excel VBA automation for benchmarking, enhancing workflow efficiency and focus on strategic research.

SPSS Python R VBA Data Analysis Automation Research Techniques

Graduate Assistant Systems Administrator

University of Tulsa

Jan 2011 - Jul 2015 (4 years 6 months)

Managed IT systems for the Office of Admissions, ensuring operational continuity. Authored user manuals for internal processes, improving team efficiency.

IT Systems Operational Continuity

Education

Degrees, certifications, and relevant coursework

University of Tulsa

Master of Arts, Industrial-Organizational Psychology

2011 - 2015

Activities and societies: President - Graduate Student Association ('14-'15), Secretary - Graduate Student Association ('13-'14), Student Affiliate of SIOP, Student Member of SHRM

Studied Industrial-Organizational Psychology, focusing on the application of psychological principles to workplace environments. Engaged in various leadership roles within the Graduate Student Association, enhancing organizational skills and collaboration.

University of Tulsa

Master of Business Administration, Management Information Systems

2011 - 2013

Activities and societies: Team MBA, TU Parent & Family Association, Friends of Finance

Pursued a Master of Business Administration with a concentration in Management Information Systems, focusing on integrating technology with business strategies. Participated in various student organizations to enhance professional development.

University of Tulsa

Bachelor of Arts, Music & Psychology

2007 - 2011

Activities and societies: Phi Eta Sigma, Lantern Honor Society, Scroll Honor Society, Cappella Chamber Singers, TACL Psychology Lab

Completed a double major in Music and Psychology, exploring the intersection of the arts and human behavior. Engaged in various honor societies and performance groups, enhancing teamwork and leadership skills.