Hailey MarshallHM
Open to opportunities

Hailey Marshall

@haileymarshall

Passionate social work student focused on mental health support.

United States
Message

What I'm looking for

I am looking for opportunities that allow me to support individuals in crisis, enhance my skills, and contribute to a compassionate team.

I am a dedicated social work student with a strong passion for mental health and crisis support. My journey in social work has been shaped by my commitment to helping individuals from diverse backgrounds navigate their mental health challenges. I believe in the power of empathy and active listening, which I have honed through my volunteer work and professional experiences.

Currently, I serve as a Crisis Counselor at Crisis Text Line, where I provide immediate support to individuals in crisis. I utilize research-based safety assessment models to evaluate risks and ensure the safety of those I assist. Additionally, my role as a Hotline Specialist at HelpLine of Delaware & Morrow Counties allows me to apply best practices in suicide and self-harm intervention, further enhancing my skills in crisis management and resource navigation.

As I continue my education at the University of Cincinnati, I am eager to gain hands-on experience that will prepare me for a fulfilling career in social work. I am committed to making a positive impact in the lives of those I serve and look forward to opportunities that will allow me to grow both personally and professionally.

Experience

Work history, roles, and key accomplishments

HC
Current

Hotline Specialist I

HelpLine of Delaware & Morrow Counties

Aug 2024 - Present (11 months)

Followed 988 Lifeline best practices for suicide and self-harm intervention, completing risk assessments and mental health safety plans. Provided local information and referrals, navigating resource databases to find appropriate support for help seekers.

CL
Current

Volunteer Crisis Counselor

Crisis Text Line

Jun 2020 - Present (5 years 1 month)

Supported individuals in mental health crises using empathy, peer-to-peer connection, and active listening. Utilized research-based safety assessment models to evaluate suicide, homicide, and self-harm risks.

Education

Degrees, certifications, and relevant coursework

UC

University of Cincinnati

Bachelor of Social Work (BSW), Social Work

Comprehensive coursework in mental health, substance use, and family systems that culminates in in-person fieldwork to provide direct social work experience.

Tech stack

Software and tools used professionally

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Hailey Marshall - Hotline Specialist I - HelpLine of Delaware & Morrow Counties | Himalayas