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@haileymarshall
Passionate social work student focused on mental health support.
I am a dedicated social work student with a strong passion for mental health and crisis support. My journey in social work has been shaped by my commitment to helping individuals from diverse backgrounds navigate their mental health challenges. I believe in the power of empathy and active listening, which I have honed through my volunteer work and professional experiences.
Currently, I serve as a Crisis Counselor at Crisis Text Line, where I provide immediate support to individuals in crisis. I utilize research-based safety assessment models to evaluate risks and ensure the safety of those I assist. Additionally, my role as a Hotline Specialist at HelpLine of Delaware & Morrow Counties allows me to apply best practices in suicide and self-harm intervention, further enhancing my skills in crisis management and resource navigation.
As I continue my education at the University of Cincinnati, I am eager to gain hands-on experience that will prepare me for a fulfilling career in social work. I am committed to making a positive impact in the lives of those I serve and look forward to opportunities that will allow me to grow both personally and professionally.
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Work history, roles, and key accomplishments
HelpLine of Delaware & Morrow Counties
Aug 2024 - Present (1 year 3 months)
Followed 988 Lifeline best practices for suicide and self-harm intervention, completing risk assessments and mental health safety plans. Provided local information and referrals, navigating resource databases to find appropriate support for help seekers.
Crisis Text Line
Jun 2020 - Present (5 years 5 months)
Supported individuals in mental health crises using empathy, peer-to-peer connection, and active listening. Utilized research-based safety assessment models to evaluate suicide, homicide, and self-harm risks.
Degrees, certifications, and relevant coursework
Bachelor of Social Work (BSW), Social Work
Comprehensive coursework in mental health, substance use, and family systems that culminates in in-person fieldwork to provide direct social work experience.
Software and tools used professionally
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