Hailey Marshall
@haileymarshall
Passionate social work student focused on mental health support.
What I'm looking for
I am a dedicated social work student with a strong passion for mental health and crisis support. My journey in social work has been shaped by my commitment to helping individuals from diverse backgrounds navigate their mental health challenges. I believe in the power of empathy and active listening, which I have honed through my volunteer work and professional experiences.
Currently, I serve as a Crisis Counselor at Crisis Text Line, where I provide immediate support to individuals in crisis. I utilize research-based safety assessment models to evaluate risks and ensure the safety of those I assist. Additionally, my role as a Hotline Specialist at HelpLine of Delaware & Morrow Counties allows me to apply best practices in suicide and self-harm intervention, further enhancing my skills in crisis management and resource navigation.
As I continue my education at the University of Cincinnati, I am eager to gain hands-on experience that will prepare me for a fulfilling career in social work. I am committed to making a positive impact in the lives of those I serve and look forward to opportunities that will allow me to grow both personally and professionally.
Experience
Work history, roles, and key accomplishments
Hotline Specialist I
HelpLine of Delaware & Morrow Counties
Aug 2024 - Present (11 months)
Followed 988 Lifeline best practices for suicide and self-harm intervention, completing risk assessments and mental health safety plans. Provided local information and referrals, navigating resource databases to find appropriate support for help seekers.
Volunteer Crisis Counselor
Crisis Text Line
Jun 2020 - Present (5 years 1 month)
Supported individuals in mental health crises using empathy, peer-to-peer connection, and active listening. Utilized research-based safety assessment models to evaluate suicide, homicide, and self-harm risks.
Education
Degrees, certifications, and relevant coursework
University of Cincinnati
Bachelor of Social Work (BSW), Social Work
Comprehensive coursework in mental health, substance use, and family systems that culminates in in-person fieldwork to provide direct social work experience.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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