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Gwen Shinault

@gwenshinault

Linux systems administrator at InMotion Hosting who supported 3,000+ customer contacts while maintaining a 95% satisfaction rating.

Uruguay

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What I'm looking for

I'm seeking full-time remote opportunities in Linux systems administration, infrastructure support, or technical support engineering.

At InMotion Hosting, I provided advanced technical support for dedicated server hosting environments, troubleshooting Linux infrastructure and web hosting issues.

I handled more than 3,000 customer contacts while maintaining a 95% customer satisfaction rating and consistent performance against KPIs.

I administered and configured Linux systems across AlmaLinux, Red Hat Enterprise Linux (RHEL), and CentOS. I also troubleshot SSH access, server connectivity, DNS, and Apache and NGINX issues.

I supported LAMP stack and WordPress hosting, SSL/TLS certificate troubleshooting, and server backup and restoration processes. I hold a Bachelor’s degree in Computer Information Science focused on Cyber and Network Security.

Experience

Work history, roles, and key accomplishments

Advanced Product Support

InMotion Hosting

Sep 2021 - Feb 2025 (3 years 5 months)

Delivered advanced technical product support for dedicated server hosting environments, troubleshooting Linux-based infrastructure and web hosting issues. Handled over 3,000 customer contacts while maintaining a 95% customer satisfaction rating and consistent KPI performance.