At BEES, I’m the primary analytics partner for BEES Care, working with Product, Commercial, and Engineering teams to prioritize initiatives and support decisions across 13+ countries. I designed and analyzed product A/B tests, including one for a loyalty redemption feature projected to increase points utilization by 5%.
I also developed an Isolation Forest anti-fraud model projected to generate up to $5M in annual savings, and built an NLP pipeline to analyze conversations from a GenAI customer-support platform. At Globo, I built executive dashboards and real-time Customer Support analytics for events including Big Brother Brasil and the Olympic Games.

