Open to opportunities

Guillermo Garza

@guillermogarza

I build regional learning programs that improve onboarding, leadership, and retention, promoting a healthy, goal-oriented learning culture.

Chile

Message

What I'm looking for

I'm looking to lead regional learning and development initiatives where I can build scalable onboarding, leadership development, and internal facilitator programs that strengthen sustainable learning cultures.

At AP Moller–Maersk, I lead training and development across Latin America, standardizing frontline onboarding across 23 warehouses in six countries. My work reduced onboarding duration by 50%, early turnover by 28%, and operational errors by 15%.

I build scalable learning systems, from Train the Trainer programs that certified 100+ internal trainers to leadership programs for regional leaders with an average NPS of 9.8. I also manage annual training plans across eight locations, sustaining 90% completion across roughly 500 activities.

Previously at DHL Supply Chain, I strengthened facilitator networks across Peru, Argentina, and Chile, increasing active participation from 18% to 98%. I certified more than 1,000 employees, developed leadership capabilities, and managed a USD 70K annual training budget while delivering consistent savings.

I've also built a training department from scratch for Mercado Libre operations, led a 12-person training team, and trained more than 6,500 employees. I'm drawn to leader development, practical instructional design, and sustainable learning cultures across Latin America.

Experience

Work history, roles, and key accomplishments

Current

Training and Development Lead – Latin America

Current

AP Moller – Maersk

Aug 2024 - Present (2 years 1 month)

Led standardization of onboarding for frontline workers across 23 warehouses in 6 Latin American countries, achieving significant reductions in onboarding duration, early turnover, and operational errors. Designed and implemented regional Train the Trainer and leadership programs, managing annual training plans across 8 locations.

Instructional Design Leadership Development Program Development Stakeholder Management Learning Analytics Budget Management LMS Facilitation

Certified L&D Supervisor – Peru, Argentina & Chile

DHL Supply Chain

Jan 2022 - Aug 2024 (2 years 7 months)

Achieved DHL Master Facilitator certification and led training and mentoring of 30+ internal facilitators, increasing active participation from 18% to 98%. Managed annual training budget of ~USD 70K and exceeded certification targets by 7% across 5 key programs.

Facilitation Leadership Development Budget Management Program Development Stakeholder Management Learning Analytics

Certified Training Coordinator

DHL Supply Chain

Mar 2021 - Jan 2022 (10 months)

Adapted in-person training catalog to digital format during the pandemic, delivering 50 sessions to approximately 500 employees. Designed and facilitated training programs for 12 LATAM operations managers and provided individual coaching sessions.

Instructional Design Facilitation Coaching Leadership Development Digital Learning

Training Coordinator (for Mercado Libre)

DHL Supply Chain

Sep 2019 - Mar 2021 (1 year 6 months)

Founded and structured the site's training department from scratch, implementing the Onboarding program as a standard. Led a team of 12 training analysts and trained 6,500+ site employees, achieving an 8-hour onboarding time and a 12-month retention rate of 79%.

Program Development Team Leadership Onboarding Training Delivery Learning Culture