Gregory Jackson
@gregoryjackson1
Dynamic customer service professional with over 6 years of experience.
What I'm looking for
I am a dynamic customer service professional with over 6 years of experience in hospitality and retail environments. My proven skills in providing exceptional guest service, managing transactions, and maintaining a welcoming atmosphere have allowed me to excel in my roles. Notably, I supervised a team at Dollar Tree, enhancing operational efficiency and ensuring a positive customer experience.
In my recent position as a Call Center Representative at Omaha Steaks, I was responsible for delivering top-notch customer service, assisting customers with their orders, and efficiently processing transactions. My background in management and customer service has equipped me with the expertise in communication and problem-solving that I am eager to leverage in a new role. I am committed to contributing to the outstanding service at a company that values excellence.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Omaha Steaks
Sep 2024 - Jan 2025 (4 months)
Provided customer service to customers calling to place orders for merchandise. Input customer information into the database using a computer to process orders for shipment.
Assistant Manager
Dollar Tree
Sep 2020 - Mar 2021 (6 months)
Managed store opening and closing procedures, handled purchase transactions, and performed data input and filing. Supervised team members to maintain workflow and achieve daily goals.
Education
Degrees, certifications, and relevant coursework
Bethune-Cookman University
Associate of Arts, Criminal Justice
Studied various aspects of the criminal justice system, including law enforcement, legal procedures, and correctional practices. Gained foundational knowledge in criminology and judicial processes.
Apopka High School
High School Diploma, General Studies
Completed high school education, focusing on core academic subjects. Developed foundational skills in various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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