Grace Nelson

I’m a highly organized, detail-oriented Virtual Assistant with practical experience in office administration, customer service, and digital communication within a professional healthcare support environment. I manage emails, scheduling, and client communication while maintaining accurate records and supporting smooth day-to-day operations. I’m known for professionalism, strong communication, and the ability to work independently in fast-paced and remote-ready environments.

In my role as an Administrative & Office Support Assistant (Partner For Care – Kenya), I managed incoming emails, calls, and client inquiries promptly and professionally. I provided front desk support, maintained organized filing systems, and performed data entry using Microsoft Excel to update and track information. I also scheduled appointments and coordinated daily office operations efficiently, while assisting in preparing reports and administrative materials.

What I value most is reliability and confidentiality—ensuring sensitive information is handled with care while keeping communication and record organization accurate and timely. I bring strong organization and planning skills, with hands-on support across document preparation, file organization, and internet research & reporting. With proficiency in Microsoft Office Suite, Google Workspace, and basic web technologies like HTML, CSS, and WordPress, I’m ready to support international clients through dependable administrative, communication, and operational support.