Open to opportunities

Grace Mintah

@gracemintah

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Dedicated IT professional with expertise in machine learning and system support.

China

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my IT skills and leadership abilities while contributing to innovative projects and organizational growth.

I am a dedicated IT professional with a strong background in information technology, machine learning, and system support. My experience as a General Manager at Sellys Beauty Studio has equipped me with the skills to manage IT operations effectively, develop innovative solutions, and foster digital transformation through emerging technologies. I have a proven track record of leading teams and collaborating with stakeholders to deliver exceptional results.

In my previous role as an IT Technician at the Electoral Commission of Ghana, I provided help desk support and managed IT infrastructure, ensuring minimal downtime through prompt resolution of hardware, software, and network-related issues. My educational background includes a Master of Science from Taiyuan University of Technology and a Bachelor of Science from Pentecost University, which have further solidified my technical expertise and analytical skills.

Experience

Work history, roles, and key accomplishments

General Manager

Sellys Beauty Studio

Sep 2021 - Feb 2023 (1 year 5 months)

Supervised daily operations at Sellys Beauty Studio, ensuring operational efficiency and high customer satisfaction. Directed recruitment, onboarding, and employee development initiatives while managing the brand's digital presence and implementing marketing strategies that boosted customer engagement.

Operations Management Customer Satisfaction Recruitment Digital Marketing Employee Development

IT Technician

Electoral Commission of Ghana HQ

Sep 2018 - Aug 2021 (2 years 11 months)

Delivered help desk support and managed IT infrastructure, including Office 365 cloud services. Resolved hardware, software, and network-related issues promptly to minimize downtime and assisted with infrastructure upgrades and migrations.

Help Desk Support Infrastructure Office 365 Hardware Network Management

I.C.T Tutor

Rev. Mintah Educational Complex

Aug 2014 - Aug 2015 (1 year)

Delivered theoretical and practical ICT sessions for basic and junior high school students, enhancing their understanding of information technology and its applications.

Teaching ICT Curriculum Development