Grace Kiragu
@gracekiragu
Driven accountant and call-center professional combining GAAP expertise with reliable, client-focused service.
What I'm looking for
I’m a driven accountant with experience spanning accounting, auditing, budgeting, and payroll, supported by advanced knowledge of generally accepted accounting principles and compliance with accounting regulations.
In my roles, I’ve consistently compiled, analyzed, and reported financial data—preparing financial statements and periodic reports such as balance sheets and profit & loss statements. I’ve also performed audits, resolved discrepancies, computed taxes, and maintained accurate financial records while supporting management decision-making through budgets and financial forecasts.
I bring strong customer-facing execution from my call centre experience: I answer or make calls to clients, actively listen, clarify information, and diffuse angry clients while ensuring callers feel supported and valued. I manage large volumes of inbound and outbound calls, follow communication scripts, and strive to meet or exceed call center metrics while building lasting relationships.
Across both functions, I work with integrity and ownership—adhering to company policies, keeping records in databases in a comprehensible way, and staying informed about current legislation relating to finance and accounting. I’m currently focused on growing my accounting impact and delivering dependable results for teams and organizations.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
OnQ Kenya
Oct 2021 - Present (4 years 8 months)
Handled inbound and outbound client calls to understand needs and resolve complaints for products and services. Maintained call records in the call center database, met call center metrics, and upsold relevant offerings when appropriate.
Accountant
Pioneer International University
Mar 2017 - May 2020 (3 years 2 months)
Compiled, analyzed, and reported financial data by preparing balance sheets and profit & loss statements and maintaining accurate records. Performed audits, resolved discrepancies, computed taxes, and supported budgeting and financial forecasting.
Accounts Clerk
P E A N C O Limited
Feb 2016 - Feb 2017 (1 year)
Provided accounting and clerical support by preparing accounting documents, posting general ledger entries, and reconciling accounts. Entered transaction data daily, researched discrepancies, and produced activity summaries for management.
Accounting Attaché
Bimas Microfinance
Mar 2015 - May 2015 (2 months)
Shadowed accounting staff and supported research, filing, and data entry to maintain accurate financial records. Helped prepare financial reports and invoices while handling sensitive information with confidentiality.
Education
Degrees, certifications, and relevant coursework
Pioneer International University
Accounting
2017 - 2020
Studied accounting at Pioneer International University from March 2017 to May 2020.
CPA Part 2
CPA Part 2, Accounting
2015 - 2015
Completed CPA Part 2 in 2015.
Kenya Certificate of Secondary Education
Kenya Certificate of Secondary Education, Secondary Education
2008 - 2011
Grade: B-(minus)
Completed Kenya Certificate of Secondary Education (KCSE) from 2008 to 2011.
Availability
Location
Authorized to work in
Job categories
Skills
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