Skip to main content
HimalayasHimalayas logo
GK
Open to opportunities

Grace Kiragu

@gracekiragu

Driven accountant and call-center professional combining GAAP expertise with reliable, client-focused service.

Kenya
Message

What I'm looking for

I’m looking for an accounting role where I can own GAAP-based reporting, budgeting, audits, and payroll—while also using my call-centre strengths in client communication, accuracy, and meeting measurable targets.

I’m a driven accountant with experience spanning accounting, auditing, budgeting, and payroll, supported by advanced knowledge of generally accepted accounting principles and compliance with accounting regulations.

In my roles, I’ve consistently compiled, analyzed, and reported financial data—preparing financial statements and periodic reports such as balance sheets and profit & loss statements. I’ve also performed audits, resolved discrepancies, computed taxes, and maintained accurate financial records while supporting management decision-making through budgets and financial forecasts.

I bring strong customer-facing execution from my call centre experience: I answer or make calls to clients, actively listen, clarify information, and diffuse angry clients while ensuring callers feel supported and valued. I manage large volumes of inbound and outbound calls, follow communication scripts, and strive to meet or exceed call center metrics while building lasting relationships.

Across both functions, I work with integrity and ownership—adhering to company policies, keeping records in databases in a comprehensible way, and staying informed about current legislation relating to finance and accounting. I’m currently focused on growing my accounting impact and delivering dependable results for teams and organizations.

Experience

Work history, roles, and key accomplishments

OK
Current

Customer Care Representative

OnQ Kenya

Oct 2021 - Present (4 years 8 months)

Handled inbound and outbound client calls to understand needs and resolve complaints for products and services. Maintained call records in the call center database, met call center metrics, and upsold relevant offerings when appropriate.

Education

Degrees, certifications, and relevant coursework

PU

Pioneer International University

Accounting

2017 - 2020

Studied accounting at Pioneer International University from March 2017 to May 2020.

CP

CPA Part 2

CPA Part 2, Accounting

2015 - 2015

Completed CPA Part 2 in 2015.

KE

Kenya Certificate of Secondary Education

Kenya Certificate of Secondary Education, Secondary Education

2008 - 2011

Grade: B-(minus)

Completed Kenya Certificate of Secondary Education (KCSE) from 2008 to 2011.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan