Grace Amadu

Trained in analyzing and enhancing customer journeys to boost efficiency and overall satisfaction, developing leadership skills through team-based customer service simulations. Implemented effective cross-selling and upselling strategies during customer interactions, while performing quality audits and providing actionable feedback to improve service standards.

Opened and maintained procurement files for all new indents, ensuring accurate completion of order monitoring process forms and proper tracking throughout the procurement cycle. Maintained a well-organized filing system under the monitoring cell, ensuring all documents were systematically stored, easily retrievable, and regularly updated for efficient order tracking. Oversaw the closure of complet

Assisted in regular stocktaking activities to support accurate inventory control and ensure consistency between physical stock and system records. Participated in vendor evaluation and bid selection processes, contributing to transparent and efficient procurement decisions. Managed daily warehouse operations, including recording outgoing stock, documenting incoming deliveries, and ensuring proper

Greeted and seated customers, provided menus, and ensured a welcoming and comfortable dining experience from arrival to departure. Accurately took and delivered food and beverage orders, addressed customer inquiries and concerns, and resolved issues to maintain high satisfaction levels. Handled payment transactions, issued receipts, and upheld cleanliness and hygiene standards throughout the dinin