At Edge Business Solutions, I led the Hero MotoCorp Agentic AI Voice Bot project from workflow design through integration, testing, UAT, and production deployment. I coordinated with the external AI vendor and internal teams, and defined the conversation flows, business rules, escalation criteria, and quality standards.
I analyzed business and Speech-to-Text conversation data to find call patterns, customer intent, sales propensity, and missed lead-conversion opportunities. I shared findings with Operations and, when required, clients.
I developed a centralized Power BI Operations Dashboard that consolidated reporting across 20 operational processes. It brought together operational metrics and KPI views to support performance monitoring from one reporting solution.
I also automated recurring Workforce Management reports with Power Query, changing a 20–25 minute manual process into a one-click refresh workflow. My work has included building Power BI and Tableau dashboards and supporting scheduling, forecasting, and capacity planning.
