Gourav Agarwal

At Trianz Digital Consulting, I lead technical program delivery and governance, managing incident escalations, SLAs, service restoration, audit readiness, risk mitigation, and vendor coordination.

I've conducted root-cause analysis for more than 300 incidents and drove structural changes to reduce recurrence. I also deployed a targeted knowledge base and optimized workflows, improving incident-resolution time by 20%.

Previously at Cognizant, I served as a technical liaison for client-site requirements and technology changes, while providing OpenText product-suite support across Documentum, D2, and Captiva. I mentored cross-functional teams and aligned resources with client processes, service standards, and reporting needs.

My background also includes leading a 12-member Application Management Services team in 24x7 compliant operations and delivering enterprise content and document management solutions using FileNet, Livelink, and eDocs. I'm AWS Solutions Architect certified and focused on dependable delivery, continuous improvement, and strong stakeholder alignment.