Gonzalo Ballesteros

Conducted operational and commercial benchmarking across hospitality businesses in Southeast Asia, analyzing business models, staffing, guest experience, and revenue performance. Provided practical recommendations for operational and revenue improvement.

Directed F&B strategy and financial performance across two properties with full budget ownership and P&L oversight. Led commercial strategy, procurement, and organizational restructuring, achieving 6-8% annual revenue growth and a 36% reduction in coffee costs.

Directed financial and operational performance of three high-volume restaurant locations, managing P&Ls, budgeting, and forecasting. Led a team of 75 employees, improved prime costs by up to 5%, and increased average guest spend by up to 9%.

Supported leadership of 80 F&B employees across multiple luxury outlets, overseeing workforce planning and service standards. Coordinated high-profile banqueting events for up to 500 guests and contributed to venue relaunch and seasonal dining concepts.

Assisted in managing restaurant operations and service standards at a five-star luxury hotel.

Provided personalized butler services to guests, ensuring high standards of hospitality.

Provided table service in a restaurant setting, ensuring guest satisfaction.

Coordinated events at a five-star hotel, managing logistics and client relations.

Provided service during events at a four-star hotel, ensuring guest satisfaction.

Bachelor's degree in Hospitality & Business Management from the University of Westminster, London, UK.

Grade: Distinction

City & Guilds Level 3 Diploma for Butlers with Distinction from Thames Valley University / The City & Guilds of London Institute, London, UK.