Open to opportunities

GOLU KUMAR

@golukumar

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Dedicated call center executive with strong customer service skills.

India

Message

What I'm looking for

I am looking for opportunities that challenge me and allow me to utilize my skills effectively.

I am a dedicated call center executive with over three years of experience at Noida Power Company Ltd. My role involved managing both inbound and outbound calls, focusing on resolving electricity bill-related issues for consumers. I take pride in my ability to communicate effectively and ensure customer satisfaction.

With a background in computer operations and a B.Com degree, I possess strong analytical and technical skills. I am proficient in MS Excel and MS Word, which I utilize to streamline processes and enhance productivity. I am eager to leverage my skills in a challenging environment that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Call Center Executive

Noida Power Company Ltd

Jan 2020 - Dec 2023 (3 years 11 months)

Attended inbound and outbound calls, addressing consumer inquiries related to electricity bills and ensuring customer satisfaction. Resolved issues efficiently, contributing to improved service delivery.

Customer Service Data Entry Microsoft Excel Microsoft Word

Education

Degrees, certifications, and relevant coursework

Muzaffara aligarh

10th, General Studies

Grade: 76.5%

Completed secondary education with a focus on core subjects. Achieved a strong academic performance.

K & S.R.M.V INTER COLLEGE ATRAULI

12th, General Studies

Grade: 65%

Completed higher secondary education. Focused on a broad curriculum to prepare for further studies.

Soran singh lohia education chharra atrauli

B.Com, Commerce

Pursued a Bachelor of Commerce degree. Gained knowledge in business, accounting, and finance principles.

Gov .ITI ALIGARH

ITI Certificate, Computer Operator Programming Assistant (COPA)

Completed a vocational training program in Computer Operator Programming Assistant. Developed practical skills in computer operations and programming.